Returns Policy

We hope you will be happy with your purchase from Coco Rose, but should you have reason to return an item we'll exchange it or give you a refund provided that it is returned to us in its original condition and packaging; unworn, unwashed and with all original labels attached.

We strongly recommend the use of an insured and traceable postal service (eg Royal Mail Track & Sign) for all returned parcels. Please note that all items returned to Coco Rose are the responsibility of the customer until they arrive at the Coco Rose address, you are liable for them up to this point.

Items should be posted to the following address: Coco Rose 3 Swan Street, Warwick CV34 4BJ

You will need to pay the return postage. If the product returned is not in a fully resaleable condition or the packaging is damaged, we reserve the right to refuse an exchange/refund on the item. This does not affect your statutory rights.

International Import Duties

Import duty or customs charges are the sole responsibility of the customer. Should you refuse to pay any additional import or customs charges, we reserve the right to deduct these charges from the price of the refunded amount.

If you refuse to accept the parcel because of import or customs duties only the goods value will be refunded, shipping costs will not be refunded.

Please carefully read and understand you may be liable for import duties in your country of residence before making a purchase.

Refund Policy

Refunds can only be made to the original card used to purchase the item.

Items that can't be returned

Store Purchases

Where an item has been purchased in our retail store we will be happy to offer an exchange or credit note to the same value provided they are returned in a fully saleable condition with original labels attached within 14 days. We do not exchange reduced, sale or altered items.